Return Policy

Defects and Issues

If you receive a defective or incorrect item, please report it to our after-sales team at info@noxstores.com within 7 days of receiving your order, and rest assured that your item will be replaced free of charge.

Please note that for defective or incorrect items:

1. You must send us a video showing the defect (or the incorrect item) and showing that the item is in its original packaging and in sellable condition.
2. The replacement is subject to our team checking the video and the returned item.
3. This policy does not cover damage or malfunction resulting from misuse, improper installation, or electrical conditions at the customer's premises, including power surges, incorrect voltage, or generator fluctuations.

Exchanges

If you wish to exchange an item for something different, please contact our after-sales team at info@noxstores.com within 7 days of receiving your order.

Please note that for exchanges, there are two important conditions:

1. The item you wish to exchange must be in its original packaging, unused, and in sellable condition.
2. The value of the new order should be equal or greater to the total value of the item(s) being exchanged.

Additionally, a $4 delivery charge will apply to cover the delivery costs of your new order.